GarudaPriority Service: Making Every Step of Your Journey Special

    Traveling with Garuda Indonesia just got even better with GarudaPriority Service. This service is specifically designed to provide comfort and efficiency from the very first step at the airport, adding a special touch to every stage of your journey.

    GarudaPriority Service provides priority access for check-in, boarding, and baggage claim, ensuring you can avoid long lines. Additionally, you’ll receive personalized assistance from professional staff, ready to accommodate your travel needs and make every process at the airport smoother and more convenient.

    As part of this premium service, you can relax in a luxurious lounge before your departure, offering a serene space to unwind or prepare for your trip. GarudaPriority Service is tailored to create an unforgettable travel experience, making every moment with Garuda Indonesia feel more exclusive, elegant, and suited to your appreciation for both efficiency and comfort.

    Experience GarudaPriority Service through the following options:

    Types of GarudaPriority Service Exclusive Benefits Type of flight
    Domestic International
    Type A Signature
    • Check-in at Premium Check-in Counter or SkyPriority Check-in Counter
    • Priority Baggage Tag
    • Priority Security Check*
    • Priority Boarding
    		 IDR 166.500 IDR 250.000
    Type B Precious
    • All GarudaPriority Service Signature, with the addition of:
    • Assistance by Passenger Relation Officer (PRO)
    		IDR 277.500 IDR 350.000
    Type C Ultimate
    • All GarudaPriority Service Signature and Precious, with the addition of:
    • Lounge access for departure or transit**
    		IDR 610.500 IDR 650.000

    Notes:

    Prices include taxes for both domestic and international flights.

    Prices apply per sector (e.g., CGK–SUB–DPS counts as 2 (two) sectors).

    Prices apply per service (e.g., departure from CGK (GPS Type A) - transit in SUB (GPS Type B) - arrival in DPS (GPS Type C), counts as 3 (three) services).

    *Available only at Terminal 3, Soekarno-Hatta International Airport (CGK).

    **Available only at Soekarno-Hatta International Airport (CGK) and I Gusti Ngurah Rai International Airport (DPS).

    GPS Type A

    • Applicable at all domestic and international departure airports, except King Abdul Aziz International Airport Jeddah (JED), Prince Mohammad Bin Abdul Aziz Airport Madinah (MED), and Hamad International Airport Doha (DOH).
    • Only valid for Economy Class passengers.

    GPS Type B

    • Applicable at all departure, arrival, and transit points on domestic and international routes at Soekarno-Hatta Airport (CGK), I Gusti Ngurah Rai Airport (DPS), and Surabaya Airport (SUB).
    • Valid for both Economy Class and Business Class passengers.

    GPS Type C

    • Applicable at all domestic and international departure and transit points at Soekarno-Hatta Airport (CGK) and I Gusti Ngurah Rai Airport (DPS).
    • Only valid for Economy Class passengers.

    Additional Terms and Conditions

    1. Passengers can book GPS Type A services no later than 5 (five) hours before departure.
    2. Passengers can book GPS Type B & C services no later than 24 hours before departure.
    3. Applicable to all domestic and international flights of Garuda Indonesia, except for code share/interline flights operated by other airlines.
    4. Passengers aged 2 (two) years and above are subject to charges for the GarudaPriority Service. If one or both parents of a child aged 2 years or older are GarudaMiles Platinum/SkyTeam Elite Plus members, the child will still be charged for the GPS service.
    5. GPS services can only be used on the same date as the passenger's flight.
    6. One (1) voucher/EMD code is valid for one (1) passenger only. If more than one passenger is included in a single booking code, all passengers must purchase the same type of GPS product.
    7. In specific situations, to maintain operational smoothness, one (1) Passenger Relations Officer (PRO) may assist more than one (1) passenger simultaneously while prioritizing passenger comfort.
    8. GPS services are not applicable for connecting flights with other airlines, including SkyTeam member airlines.
    9. Passengers must present the following documents to access GPS services:
      • Voucher code or EMD
      • Identification card (KTP or Passport)
      • Boarding pass
    10. Reschedule Policy:
      • Involuntary : Reschedules will follow the new flight schedule.
      • Voluntary : Reschedules are allowed only once per voucher/EMD code and must be requested no later than 24 hours before departure. Required documents include the lounge booking code, GPS voucher/EMD code, and details of the reschedule.

      Reschedule requests can be submitted to GarudaMiles customer service via:

      • Garuda Indonesia Call Center at +62 21 2351 9999 or 08041-807-807
      • Garuda Indonesia WhatsApp Service at +62 811 2807 807
      • Nearest Garuda Indonesia Sales Office in your city
      • Nearest Garuda Indonesia Airport Ticket Office
    11. Refund Policy:

      12. Voluntary refunds requested by passengers are not allowed. However, involuntary refunds (due to airline errors) can be submitted under the following conditions:

      1. Flight cancellation
      2. Schedule changes
      3. Failure to re-accommodate
      4. Over-carriage or under-carriage
      5. Offloading due to cancellation of passenger participation
      6. Missed flight connection
      7. Security or legal reasons
      8. Force majeure

      Refunds can be processed no later than 3 (three) days after the flight date (e.g., for a flight on May 10, 2024, the refund must be processed by May 13, 2024). Refunds can only be processed at Garuda Indonesia Sales Offices or Garuda Indonesia Airport Ticket Offices.

    Online Channel:

    1. Garuda Indonesia Website
      • Visit the website at www.garuda-indonesia.com and book an Economy Class ticket.
      • Select the desired Economy Class flight.
      • Ensure the selected flight details are correct, then click ‘Continue to Passenger Details’.
      • Fill in passenger details and click ‘Continue to Additional Service’.
      • On the Additional Services page, click ‘Select GarudaPriority Service’ under the GarudaPriority Service section.
      • Review the GPS benefits and click ‘Buy Now’.
      • Select GarudaPriority Service Signature.
      • If all details are correct, click ‘Add GarudaPriority Service’.
      • Click ‘Submit GarudaPriority Service’.
      • Proceed by clicking ‘Continue to Booking Details’.
      • After reviewing your booking, check the checkbox and click ‘Continue to Payment’ to proceed with payment.
      • The confirmation of your GPS purchase will be sent via email.

      Available only for GPS Type A (Signature).

    2. FlyGaruda App
      • Open the FlyGaruda app and book an Economy Class ticket through the ‘Booking’ menu.
      • After filling in passenger details, click ‘Submit’.
      • When the Trip Confirmation pop-up appears, click ‘Yes, Continue’.
      • On the Review Booking page, select ‘GarudaPriority Service’.
      • Choose the desired airport and click ‘Add Service’.
      • Check the checkbox and click ‘Submit’.
      • Proceed by clicking ‘Go to Payment’ to complete the payment process.
      • Confirmation of your GPS purchase will be sent via email.

      Available only for GPS Type A (Signature).

    Other Channels:

    1. Visit the nearest Garuda Indonesia Sales Office in your city.
    2. Contact Garuda Indonesia WhatsApp Service at +62 811 2807 807 and select the ‘GarudaMiles’ service.

      3. Available for GPS Type A, GPS Type B, and GPS Type C.