Garuda Indonesia Sales Office – JAKARTA

Garuda Garuda Sales Office Pluit
Address : Mall Emporium Pluit, Shopping Unit Lt.1 No. 48, Jl Pluit Selatan Raya Nomor 01, Penjaringan, Kecamatan Penjaringan, Kota Jakarta Utara - Kode Pos 14440
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 10.00 - 18.00
Garuda Sales Office Senayan City
Address : Mall Senayan City Lt 6 , Jl. Asia Afrika, lot 19, Kecamatan Tanah abang, Kota Jakarta Pusat - 10270
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 10.00 - 18.00
Garuda Sales Office Borobudur
Address : Borobudur Jakarta, Jl. Lapangan Banteng Selatan Nomor 1 Kecamatan Pasar Baru Jakarta Pusat - 10710
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 10.00 - 18.00
Garuda Sales Office Living World Alam Sutra
Address : Mall Living World, Jl Alam Sutra Boulevard Nomor 21, Kecamatan Serpong Utara, Kota Tangerang Selatan - 15325
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 10.00 - 18.00
Garuda Sales Office Mall Kota Kasablanka
Address : Kota Kasablanka, Jl. Casablanca Raya Kav. 88 Lantai 1 Unit 159, Kecamatan Tebet (Menteng Dalam), Kota Jakarta Selatan - 12870
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 10.00 - 19.00
Garuda Sales Office Pondok Indah Mall 1
Address : Mall Pondok Indah Mall, Jl. Metro Duta Niaga Blok V, Lantai Dasar 60B, Kecamatan Kebayoran Lama, Kota Jakarta Selatan - 12310
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 10.00 - 18.00
Bandara International Soekarno Hatta Terminal 3
Address : Bandara International Soekarno Hatta Terminal 3, JL Prof Sediyatmo, Benda Rt.001/Rw.010 Pajang, Tangerang - 15126
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 24 Jam
Halim Perdanakusuma International Airport
Address : Halim Perdanakusuma International Airport, Jl. Halim Perdanakusuma, kec. Makasar, Kota Jakarta Timur, DKI Jakarta - 13610
Whatsapp Service : 0811 8 614 614
Operational Hours : Monday - Sunday : 04.00 - 21.00

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.