Garuda Indonesia Sales Office – PONTIANAK

Sales Office Pontianak
Address : Jalan Rahadi Usman Nomor 8A, Kecamatan Pontianak Kota, Kota Pontianak - 78243
Operational Hours : Monday - Friday : 08.00-16.30
Saturday : 09.00-15.00
Sunday : Closed

 

Bandara Supadio
Address : Bandara Supadio, Jalan Arteri Supadio KM17, Kecamatan Sungai Raya, Kota Pontianak - 78381
Operational Hours : Monday - Sunday : 06.00-17.00

 

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.